Return & Exchange Policy

·       How do I initiate a return?

To start the return process, please email us at sales@myengyne.com within 7 days of delivery. Include your order ID, contact information, and a brief explanation for the return.

A non-refundable charge of Rs. 100 will be applied on all Cash on Delivery (COD) orders.

·       When will my items be picked up for return?

Our logistics partner will attempt to collect the return within 2–3 business days of your request. If pickup fails after three attempts, you may be required to self-ship the items for your refund to be processed. Your courier cost do not exceed above Inr 300.

Customer has to self-ship the product if the pin code is out of serviceable area with reverse logistic. ( Note - Your courier cost do not exceed above Inr 300 .We request you to self ship the products by "Speed Post" as your courier service)

Don’t Handover Product without pick-up slip or SMS Confirmation.

·         How long does the inspection and refund process take?

Once the returned items reach our warehouse, it typically takes 3–4 business days to inspect and verify their condition. If approved, we will initiate your refund.

·         What are my responsibilities for the return package?

Please ensure the product is unused and returned in its original packaging, including all tags and accessories.

·         How soon will I receive my refund?

Refunds are processed within 6–7 business days, with a ₹149/- deduction for shipping and operational charges.

·         What happens if my item fails the quality check?

If the returned item does not meet our quality standards, it will be sent back to you, and a shipping charge of ₹149/- will apply. Please ensure labels and tags remain intact.

·         What should I do if I receive the wrong items?

Email us at sales@myengyne.com within 7 days of delivery, including photos/videos to support your claim. We will arrange a pickup at no additional charge.

·         What should I do if I receive damaged items?

Although our products undergo strict quality checks, transit-related damage can happen. In such cases, we encourage you to request a replacement. Refunds for damaged items will include a ₹149/- logistics charge.

·         Are there any products not eligible for refunds?

Currently, all products are eligible for returns. However, this policy may change as new categories are added.

·         When does the refund initiation timeline begin?

Refunds are initiated within 7–8 business days of receiving and successfully inspecting the returned items.

·         How long does it take for the refund to reflect in my account?

Refunds typically reflect within 4–8 business days after initiation, depending on your bank or payment provider.

·         What is the mode of refund?

All refunds are processed to the original payment method (online banking, credit/debit card, etc.). 

·         What if I paid via Cash on Delivery (COD)?

All COD orders will be refunded via voucher with validity up to 6 months, as payouts are currently on hold in compliance with RBI guidelines.

·         What should I do if I haven’t received my refund yet?

If you haven’t received your refund within the expected timeline, please contact your bank with the provided Refund ID and RRN (Refund Reference Number) to initiate a query or dispute.

  • Item purchase during sale is non-returnable.

EXCHANGE –

  • Only exchange will be applicable on order purchase on sale/offer.
  • Only one time exchange is allowed.
  • Exchange is not available for product below Rs.999/-
  • There is no additional charge for any exchange orders.
  • Size exchange is subject to availability.
  • Please share the package unboxing video for wrong product received.