Cancellation & Refund Policy

1. Cancellation Timeframe
Customers may cancel their orders within 24 hours from the time of purchase. We aim for swift order processing and dispatch to ensure timely delivery.

2. How to Request a Cancellation
To cancel an order, please email us at sales@myengyne.com with your order ID and a brief explanation for the cancellation.

3. Refund for Cancelled Orders
If the cancellation is made within the specified 24-hour window, we will initiate a refund to the original payment method used during the purchase. Please allow 7–8 business days for the amount to reflect in your account.

4. Cancellation After 24 Hours
Orders cannot be cancelled after the initial 24-hour period, as they would have entered the processing or shipping stage. In such cases, you may refuse delivery when the order arrives. A refund will be processed, subject to a deduction of ₹149/- for operational and logistical costs.

5. Cancellation Limitations
Certain products—particularly customised or made-to-order items—may not be eligible for cancellation. Our team will provide specific guidance on such products during the purchase process.